You may cancel your order by giving us notice of cancellation within 7 working days of the date of delivery; the price offered on the goods remains valid for this period. Such notice may be given by emailing firstname.lastname@example.org or writing to Halo Customer Support, by post at the office address, all contact details being provided on the Halo website (www.home-halo.co.uk). On cancellation, you must return the goods to us at your cost and provide the original copy of your Halo invoice or receipt. All goods must be returned in their original packaging and both the goods and packaging must be undamaged and fit for re-sale (Please refer to our packaging guidelines outlined below).
Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item, but you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.
If you believe you have faulty goods within 7 working days of the date of delivery, please first contact us during working hours on the number specified on the website (www.home-halo.co.uk) - standard national call rates apply. We may be able to resolve your problem over the telephone. If the problem cannot be resolved, we will either:
a. Arrange to replace your goods for you. We will need to receive your faulty items prior to shipping a replacement, and a freepost address will be provided. All returned goods will be fully tested before a replacement is issued - we will endeavour to do this within 48 hours of receipt.
b. Arrange a full refund for you. We will need to receive your faulty items prior to issuing a refund, and a freepost address will be provided. All returned goods will be fully tested before a refund is issued - we will endeavour to do this within 48 hours of receipt.
If the item is shipped as used and is defective or damaged upon receipt, the buyer should report the defect/damage to us within 14 days of receipt and make return arrangements. If the item becomes defective more than 30 days after shipment and is under warranty, you may pursue a claim against the manufacturer.
If the goods are proven to be in good working order after testing, a refund will not be paid and we will arrange to return the goods to you, the cost of postage and packaging being payable by you in advance.
Please note: Goods which have been damaged due to the inability to follow the supplied installation instructions correctly will not be deemed as faulty goods. A replacement or refund will not be provided. Replacement of broken parts may be offered, at the discretion of the senior management of Intamac Systems Ltd. Halo is a brand of Intamac Systems Ltd.
Please note that it is in the interest of all parties to ensure that any goods being returned to us are sufficiently packaged to protect against loss and/or damage during carriage, handling and/or sorting.
Please ensure that the goods to be returned are sufficiently packaged and cushioned to provide protection against any reasonably predictable shocks, puncturing, scratching and/or damage that may occur during carriage, handling and/or sorting.
In the event that Halo (Intamac Systems Ltd) reasonably considers that the goods are damaged during carriage, handling and/or sorting due to insufficient or improper protective packaging by you, then Intamac shall not be liable for any loss and/or damage to those good and shall be entitled to reject any goods that do not meet the criteria laid out above. If we have cause to reject any goods, then we shall return those goods to you.