Halo
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Shopping Information

Payment methods
Delivery information
Returns and cancellations policy
WEEE information
Privacy Policy
Terms and Conditions
ISO certification


Payment methods

For all of our online payments we use PayPal for secure online transactions.  If you do not have one already, you will need to set up a PayPal account in order to purchase any products from the Halo site.


Delivery information

UK Delivery Charges:

  Delivery method:

  Cost:

  UK STD (3-5 working days)

  £7.50

  Northern Ireland (3-5 working days)

  £15.00

  UK Highlands & Islands (3-5 working days)

  £18.00

  Isle of Man/White (3-5 working days)

  £24.00

 

 

 

 

 

 

 

 

 

Please be aware that ALL packages will need to be signed for upon delivery.


Returns and cancellations policy

You may cancel your order by giving us notice of cancellation within 7 working days of the date of delivery; the price offered on the goods remains valid for this period. Such notice may be given by emailing enquiries@home-halo.com or writing to Halo Customer Support, by post at the office address, all contact details being provided on the Halo website (www.home-halo.co.uk). On cancellation, you must return the goods to us at your cost and provide the original copy of your Halo invoice or receipt. All goods must be returned in their original packaging and both the goods and packaging must be undamaged and fit for re-sale (Please refer to our packaging guidelines outlined below).

Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item, but you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.

If you believe you have faulty goods within 7 working days of the date of delivery, please first contact us during working hours on the number specified on the website (www.home-halo.co.uk) - standard national call rates apply. We may be able to resolve your problem over the telephone. If the problem cannot be resolved, we will either:

a. Arrange to replace your goods for you. We will need to receive your faulty items prior to shipping a replacement, and a freepost address will be provided. All returned goods will be fully tested before a replacement is issued - we will endeavour to do this within 48 hours of receipt.

b. Arrange a full refund for you. We will need to receive your faulty items prior to issuing a refund, and a freepost address will be provided. All returned goods will be fully tested before a refund is issued - we will endeavour to do this within 48 hours of receipt.

If the item is shipped as used and is defective or damaged upon receipt, the buyer should report the defect/damage to us within 14 days of receipt and make return arrangements. If the item becomes defective more than 30 days after shipment and is under warranty, you may pursue a claim against the manufacturer.

If the goods are proven to be in good working order after testing, a refund will not be paid and we will arrange to return the goods to you, the cost of postage and packaging being payable by you in advance.

Please note: Goods which have been damaged due to the inability to follow the supplied installation instructions correctly will not be deemed as faulty goods. A replacement or refund will not be provided. Replacement of broken parts may be offered, at the discretion of the senior management of Intamac Systems Ltd.  Halo is a brand of Intamac Systems Ltd.

Packaging Guidelines

Please note that it is in the interest of all parties to ensure that any goods being returned to us are sufficiently packaged to protect against loss and/or damage during carriage, handling and/or sorting.

Please ensure that the goods to be returned are sufficiently packaged and cushioned to provide protection against any reasonably predictable shocks, puncturing, scratching and/or damage that may occur during carriage, handling and/or sorting.

In the event that Halo (Intamac Systems Ltd) reasonably considers that the goods are damaged during carriage, handling and/or sorting due to insufficient or improper protective packaging by you, then Intamac shall not be liable for any loss and/or damage to those good and shall be entitled to reject any goods that do not meet the criteria laid out above. If we have cause to reject any goods, then we shall return those goods to you.


WEEE information

HALO COMPLIANCE WITH THE DISPOSAL OF WASTE ELECTRICAL & ELECTRONIC EQUIPMENT (WEEE) DIRECTIVE.

This symbol on electrical and electronic equipment indicates that at the end of its life, it should NOT be treated as household waste.  Every year the UK throws away around 2 million tonnes of WEEE.  If this waste is not disposed of correctly, there could be potential harm to your health and the environment.  

To ensure safe treatment and to help increase re-use and recycling, we offer a free disposal service* for waste electrical products if you purchase a similar new item from us.  Once you have purchased a new item, simply return the similar waste product with your name & contact details to Halo at: Brooke House, 4 The Lakes, Bedford Road, Northampton, NN4 7YD.  Alternatively if you are not purchasing a similar replacement item, then you should take the waste electrical product to the nearest local recycling / collection facility designated for WEEE.

View Intamac's WEEE certification here.

HALO - HELPING TO INCREASE THE RE-USE AND RECYCLING OF ELECTRICAL EQUIPMENT.

*To take advantage of the free disposal service you will need to pay for the delivery of the item.


Privacy Policy

Click here to view the Halo Privacy Policy.


Terms and Conditions

View our product Terms and Conditions here.


ISO certification

Intamac Systems Ltd is accredited to the Quality Management Standard ISO 9001:2008.  View the certificate here.



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